Privacy Policy

Introduction

Rad Learning is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is personal information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.radlearning.com.au, from your website, from media and publications, from other publicly available sources, from cookies, and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of personal information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of personal information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your personal information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Rad Learning will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

The Rad Learning Tutor

The Rad Learning Tutor is our online learning platform, used as part of our Learning Experiences. When you use the Tutor, we collect the following information: your name and email address, your responses to learning activities, and the content of your chat conversations with the Tutor.

Some of this information may include sensitive information as defined under the Privacy Act, including details relating to neurodivergent experiences or workplace situations that touch on mental health. We collect this information only to personalise and improve your learning experience, and to provide your organisation with a report on what their team learned as a whole. We do not report on individual responses or disclose what any individual participant has shared. We will not use or disclose this information for any other purpose without your consent.

Your conversation data is processed via a third-party AI provider through an API connection. This provider does not store or retain your data, and it is not used to train AI models. This is a documented requirement in our selection and use of AI providers. All conversation data is stored securely in our database and is accessible only to Rad Learning staff involved in delivering your program. Your Tutor data is deleted 12 months after your program ends.

Before accessing the interactive parts of the Tutor, including the chat interface, multiple choice questions, and open text fields, you will be asked to check a box confirming your consent to have your responses recorded. You can still access all learning content, such as videos and text, without giving consent. Consent is required only to proceed to interactive activities.

Your account details may have been provided to us by your employer, educational institution or yourself. If you have questions about this, please contact us directly.

Maintaining the quality of your personal information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy updates

This policy may change from time to time and is available on our website.

Privacy Policy complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

hello@radlearning.com.au

+61431 519 794